Binance User Reviews: September 2026
What users write about Binance on Trustpilot, Otzovik, iRecommend and crypto.ru: platform ratings, typical complaints and praises, verbatim quotes, and why the scores on different sites diverge so sharply.
In brief: on Trustpilot the Binance rating is hidden by the platform itself, while 82% of its 6,189 reviews are 1 star; on Otzovik the score is 2.6 out of 5, on iRecommend 2.8 out of 5, and on the specialist crypto.ru 4.9 out of 5. The gap comes down to each platform's audience: people mostly come to the independent sites with a problem, while portals with their own moderation give a score close to the maximum. The top complaint is drawn-out account checks with an "under review" status and withdrawals blocked; fees, licenses and availability from Russia are covered in the exchange review.
Ratings on review platforms
Data collected on 15 September 2026.
| Platform | Rating | Reviews | Note |
|---|---|---|---|
| Trustpilot | rating hidden by the platform | 6,189 | "This company's rating is unavailable due to a breach of our guidelines"; 82% of reviews are 1 star |
| Otzovik | 2.6 out of 5 | 185 | 38% recommend; the bulk of reviews date from 2020–2024 |
| iRecommend | 2.8 out of 5 | 14 | 6 of 14 authors recommend; there are recent reviews from 2025–2026 |
| crypto.ru | 4.9 out of 5 | 75 | the portal's own reviews, moderated by the site |
The gap between platforms is telling: on the independent Trustpilot and Otzovik, where people mostly come with a problem, the picture is sharply negative, while on specialist portals with their own moderation the score is close to the maximum. The conclusion is not "one side is lying" but "a strong product with a weak service experience in disputed situations". The headline of the latest iRecommend review, dated 6 December 2025, puts it more briefly: "A year ago my opinion was better" (translated from Russian).
What users complain about
Top 5 complaints: drawn-out account checks with an "under review" status lasting months and withdrawals blocked; accounts of users from unserved countries switched to withdrawal-only mode; templated support replies; complicated verification with document and face capture and recognition failures at login; fewer deposit methods and rising fiat fees.
What users praise
Top 3 praises: liquidity and execution speed even on large orders; the breadth of products in one account (NFT marketplace, staking, mining pool, Launchpool, bots); a convenient app and the free academy as an entry point for beginners.
Quotes
Quotes verbatim:
"3+ months under review – no clear explanation or resolution timeline" — Zic Diles, 1 star, 14 September 2026, Trustpilot.
"Unresolved Trade Issue – Coins Not Released After 2 Months" — EB Brian, 1 star, 10 July 2026, Trustpilot.
"A more than decent exchange, the only downside is that it doesn't work in Russia, so you have to look for workarounds" (translated from Russian) — akechetaNoomster, crypto.ru, ≈May 2026 (the site shows the relative date "4 months ago").
"I haven't seen so much on any other exchange, there's an NFT market and mining here" (translated from Russian) — 5-star review dated 12 February 2023, Otzovik.
"Couldn't log into my account. It took a lot of time to pass the security check" (translated from Russian) — Denis 519, 2 stars, 30 August 2026, iRecommend.
An important caveat on timing: the bulk of Russian-language reviews on Otzovik date from 2020–2024, and there are almost none for 2025–2026, a direct consequence of the exchange's exit from the Russian market. Recent Russian-language ratings remain mainly on iRecommend.
FAQ
Why is Binance's rating hidden on Trustpilot? The platform stopped displaying the score, citing a breach of its guidelines, and said it had removed some fake reviews. The number of reviews and the star distribution remain visible.
Fees, licenses, availability from Russia and security of Binance — in the review.
