MEXC User Reviews: September 2026
MEXC reviews as of 15 September 2026: the Trustpilot rating is hidden by the platform, Otzovik gives 2.2 out of 5, Google Play and the App Store 4.7 out of 5. We look at the gap between app stores and independent review sites, the typical complaints, praises and quotes.
In brief: as of 15 September 2026, MEXC's Trustpilot rating is hidden by the platform for a breach of its guidelines (88% of 1,349 reviews are 1 star), Otzovik gives 2.2 out of 5, and Google Play and the App Store give 4.7 out of 5. The main gap is between app stores and independent review sites, and the top complaint is an account or withdrawal blocked under risk control with no explanation. Fees, licenses and the exchange's availability from Russia are in the MEXC review.
Ratings on review platforms
Data collected on 15 September 2026. The key point here is the gap between app stores and independent review sites.
| Platform | Rating | Reviews | Note |
|---|---|---|---|
| Trustpilot | rating hidden by the platform | 1,349 (456 in the last 12 months) | 88% of reviews are 1 star, 3% are 5 stars |
| Otzovik | 2.2 out of 5 | 88 | 28% recommend |
| Google Play | 4.7 out of 5 | 307k | 40 million+ downloads; 18,438 people gave 1 star |
| App Store | 4.7 out of 5 | 8,340 ratings | iPhone version |
| Smart-Lab | +4 points | 12 discussions | Russian-speaking trader community |
| crypto.ru | 5.0 out of 5 | 326 | affiliate aggregator, almost no complaints |
On Trustpilot, instead of a score, there is a notice from the platform: "This company's rating is unavailable due to a breach of our guidelines"; not a single Russian-language MEXC review at the top of search results mentions this. The contrast with crypto.ru (5.0 out of 5 across 326 reviews with almost no complaints) shows why sources need cross-checking: aggregators that earn on referral-link sign-ups paint a smoother picture.
What users complain about
Top 5 complaints: account or withdrawal blocked under risk control with no explanation; documents demanded at the moment of the first withdrawal rather than at registration; slippage and charts diverging from other exchanges to the point of liquidation; pushy promotions where the "gift" requires depositing funds or inviting friends; templated support replies about "internal algorithms we do not disclose".
What users praise
Top 3 praises: low fees; a wide choice of coins and early listings; accessibility and fast withdrawals for users from Russia.
Quotes
"After the sanctions came in, quite a decent platform for trading. Low fees, for me the most convenient chart here. The fastest and most hassle-free withdrawal of funds." (translated from Russian) — review on Google Play, 1 September 2026.
"The account was flagged as risk-related… in reply they send a brush-off, 'we cannot disclose internal algorithms'… And it's been 3 months now." (translated from Russian) — review on Google Play, 11 August 2026.
"Reliable - risk control (RC) lifted… after providing additional documents on the source of funds, 3 and a half days after the process began." (translated from Russian) — review on Otzovik, 5 August 2026, 4 out of 5.
"Wild slippage: I compared prices on different exchanges, and MEXC drove me into liquidation." (translated from Russian) — review on Trustpilot, 13 September 2026, 1 out of 5.
On Smart-Lab the most prominent entry is a review by Alexander Reznichenko dated 28 March 2026, which opens with the words "MEXC: we have low fees, but we'll fleece you another way" (translated from Russian): the author describes a candle at prices that did not exist on other exchanges and a loss of about $16,000. This is a user's claim, not an established fact, but it matches the mass complaint about slippage from Trustpilot.
FAQ
What is risk control? An internal anti-fraud procedure: the account is flagged for atypical deposits, suspicious activity or a "dirty" address history. Unblocking requires source-of-funds documents; judging by the reviews, it takes from a few days to months.
Fees, licenses, availability from Russia and security of MEXC — in the review.
Sources
- Reviews (snapshot of 15 September 2026): Trustpilot, Otzovik, Google Play, App Store, Smart-Lab, crypto.ru
