Bybit User Reviews: September 2026
Bybit ratings on Trustpilot, Otzovik, Eto Razvod, Smart-Lab, Google Play and the App Store, collected on 15 September 2026: from 1.9 to 5.0 depending on the platform. The main complaint is account freezes for the duration of a compliance check.
In brief: as of 15 September 2026 Bybit has 2.5 out of 5 on Trustpilot (7,716 reviews) and 1.9 on Otzovik, but 4.2 on Eto Razvod, 5.0 in the Crypto.ru directory, 4.6 on Google Play and 4.7 on the App Store. The gap is explained by how the platforms work: people go to Trustpilot and Otzovik when they have a problem, directories live on referral traffic, and app stores rate the app. The main complaint is account freezes for the duration of a compliance check with no timeline or explanation; the main praise is engine speed and order-book depth. Fees, licenses and availability from Russia are in the review.
Ratings on review platforms
Ratings collected on 15 September 2026. The gap between platforms is informative in itself.
| Platform | Rating | Reviews | Note |
|---|---|---|---|
| Trustpilot | 2.5 out of 5 | 7,716 (1,270 in the last 12 months) | 51% one star, 36% five |
| Otzovik | 1.9 out of 5 | 196 | 21% recommend |
| Eto Razvod | 4.2 out of 5 | 140 | 3 registered complaints |
| Smart-Lab | no aggregate score | 102 discussions | traders' forum |
| Google Play | 4.6 out of 5 | ≈1.4 million ratings | 10 million+ installs; rates the app |
| App Store | 4.7 out of 5 | ≈47k ratings | rates the app |
| Crypto.ru | 5.0 out of 5 | 375 | 94% positive, 0% critical; a directory with affiliate links |
The gap between Trustpilot (2.5) and the affiliate directories (4.2–5.0) is explained by how the platforms work: people go to Trustpilot and Otzovik when they have a problem, exchange directories live on referral traffic, and app stores rate the interface rather than how support handles blocked accounts. What matters is the substance of the complaints, and it is the same on every platform.
What users complain about
Top 5 complaints: account freezes for the duration of a compliance check with no timeline; canceled or delayed withdrawals followed by restrictions; templated support replies with no escalation; repeat requests for source-of-funds documents after KYC has been passed; P2P ads removed without explanation.
What users praise
Top 3 praises: engine speed and order-book depth, with almost no slippage even in sharp moves; a convenient P2P with a wide choice of counterparties and payment methods; broad functionality (copy trading, bots, Earn, the app) and support in Russian.
Quotes
Quotes are given verbatim from the review site pages:
"Bybit has restricted my account for over 100 days with no resolution" — Takiiuddin Murzaev, Trustpilot, 1 star, 15 September 2026.
In the same review the author states that the account has been frozen since 6 June 2026 and the requested documents have been sent.
"Bybit blocked $19,000 over an attempt to pay $342 for language courses and has stayed silent for 50 days" (translated from Russian) — Pasha Kislyuk, Smart-Lab, 10 September 2026.
"I've been using Bybit for a while now, and it's one of the most reliable and user-friendly crypto exchanges I've tried" — vamiraukr.net, Trustpilot, 5 stars, 20 December 2025.
"I've been using Bybit for a long time, more than 4 years in total… the exchange is reliable both by every rating and by my personal experience" (translated from Russian) — Kirill, Eto Razvod, 5 May 2026.
In March 2026 the number of reports of Russian users' accounts being blocked rose sharply: vc.ru wrote about it on 27 March 2026, linking the wave to tighter AML filters on P2P transactions with Russian bank cards. There is no official comment from the exchange on the scale of the blocks, so this is a spike in complaints rather than a confirmed campaign. The takeaway: long-term holdings are better moved to a non-custodial wallet; see How to store cryptocurrency.
FAQ
What should I do if my account is blocked? The only working route is a compliance ticket with a complete package: proof of the source of funds, statements, trade history. Judging by the reviews, checks take from a few weeks to a few months, and they cannot be sped up through the regular chat.
Fees, licenses, availability from Russia and security of Bybit — in the review.
Sources
- Reviews: Trustpilot, Otzovik, Smart-Lab, Eto Razvod, Crypto.ru
- App pages: Google Play, App Store
- vc.ru: Bybit is blocking accounts in Russia (27 March 2026)
