CityPay Reviews: What Users Say About the Paynet Crypto Wallet in October 2026
CityPay reviews as of 2 October 2026: 86 reviews of the crypto wallet in Paynet from Google Play for 14 July 2025 – 1 October 2026 and 12 from the App Store, selected by keywords. What users complain about and praise, how ratings changed after selling was launched, and how Paynet and CityPay respond.
In brief: CityPay reviews as of 2 October 2026 are mostly reviews of the Paynet app, inside which the crypto wallet of the joint venture CITY PAY GATE LLC operates (NAPP licenses CD #0004 and CS #0012, with no suspension notes in the register as of 2 October 2026). From an export of 9,089 Google Play reviews of Paynet for 14 July 2025 – 1 October 2026, 86 were selected by crypto-related keywords: 39 with 1 star and 34 with 5 stars. In the editorial tagging of the keyword export, the most frequent complaints are a non-working section (20), support (13) and fees with minimums (11); the most frequent praise is that crypto can be bought and stored right inside Paynet (18). As of 2 October 2026, there are no citypay.uz or citypay.io profiles on Trustpilot and no CityPay listing in Tashkent on Yandex Maps; 2GIS and Google Maps were not checked. Terms and fees are covered in our CityPay review, and a summary for all stores is in our overview of reviews of Uzbekistan's crypto stores.
Where we looked for CityPay reviews
Checked on 2 October 2026.
| Platform | What was found |
|---|---|
| Google Play, Paynet | 4.9 on the storefront (4.87 in the page markup), 217,393 ratings; 86 crypto-related reviews in the keyword export |
| App Store, Paynet, Uzbekistan storefront | 4.7 on the storefront (4.71 per Apple lookup), 23,240 ratings; 12 crypto-related entries, 10 of them with 1 star, in the review feed: 500 entries on 10 of 10 pages |
| CityPay app in the stores | none: a Google Play search returns CityPay from Nepal, "Kyrgyz traffic fines - CityPay" (Штрафы ПДД КР - CityPay), cityPAY (SAMFORCITY), and Citypay.io POS by CityPay.io (the e-mail domain of CITY PAY GATE in the register); the App Store returns CityPay Nepal |
| Trustpilot | no citypay.uz or citypay.io profiles: pages not found (Whoops!, via a reader proxy); the profile with the same name, citypay.com (USA, 2 reviews, 2.9), belongs to a different company |
| Yandex Maps, Tashkent | no listing (searches for "CityPay", "City Pay Gate", "CityPay crypto"); a search for "CityPay" returns Citypay points in Krasnoyarsk |
| Otzovik | "City-Pay Payment System": 6 reviews from 2015–2019, Ukraine and Russia |
| iRecommend | no listing |
| G2, CityPay.io | did not open (403) |
| 2GIS, Google Maps | not checked: 2GIS returned an "update your browser" page, Google Maps did not render without a browser |
| Telegram @CityPayUz | the company's channel, 205 posts since 10 April 2025, no visible comments |
CityPay reviews in Paynet: how the export was compiled
The window starts on 14 July 2025, when CityPay wrote on Telegram: "CityPay is now available in the Paynet app for all users!" and "The full functionality will open very soon" (translated from Russian). Through 1 October 2026, Google Play has 9,089 reviews of Paynet in Russian (2,669), Uzbek (6,211) and English (209), dated in Tashkent time (UTC+5). In the previous export, the window started on 24 September 2025 and did not include English.
Keywords: «крипт» (excluding «скрипт»), «kripto», «crypto», «citypay», «city pay», «сити пэй», «usdt», «tether», «bitcoin», «биткоин», «toncoin», «btc», «voluto». The keyword export contains 86 reviews; ratings are as of the collection date (authors may have changed them).
| Period (Google Play) | Reviews in the keyword export | 1 star | 5 stars |
|---|---|---|---|
| 14 July – 30 September 2025 | 17 | 3 | 11 |
| October–December 2025 | 26 | 13 | 10 |
| January–March 2026 | 14 | 7 | 3 |
| April–June 2026 | 13 | 9 | 2 |
| July – 1 October 2026 | 16 | 7 | 8 |
The share of 1-star ratings in the keyword export is 45% (39 of 86); among all 9,089 Paynet reviews for the same window it is 15% (1,367). Which legal entity processed the author's transaction cannot be determined from the review.
What CityPay users complain about
Topics were tagged by the editorial team on the keyword export; a review may fall into several topics.
The section does not work or returns an error — 20 reviews in the keyword export, from 7 September 2025 to 30 September 2026. Aleksey (Google Play, 2 stars, 24 September 2026): "for the second day I can't buy crypto (usdt), every time I enter the SMS code it gives an error" (translated from Russian). Odilbek I. (Google Play, 1 star, 30 September 2026): "manda umuman Paynet Crypto hamyon ishlamayapti" — "the Paynet Crypto wallet doesn't work for me at all" (translated from Uzbek).
Money debited, asset not credited — 9 reviews in the keyword export, from 24 October 2025 to 13 June 2026. Zizu23 (Google Play, 1 star, 16 December 2025): "I wanted to buy toncoin, they debited 100.000 soums from me and didn't give it" (translated from Russian). Ahmadbek U. (Google Play, 1 star, 5 November 2025): "ton sotib olgan edim tushmadi operatorga tel qilsam operator chat botga yozing dedi chat botga yozsam javob berishmadi" — he bought TON and it did not arrive; the operator sent him to the chatbot, where nobody replied (translated from Uzbek). On the App Store, a reviewer (1 star, 20 October 2025): "When buying usdt they took the money, gave neither the usdt nor returned the money" (translated from Russian).
Transfer did not arrive or was not displayed — 7 reviews in the keyword export, from 6 November 2025 to 23 July 2026. Radjab J. (Google Play, 1 star, 11 June 2026): "I send crypto, it arrives but isn't shown on the balance, after a while they send the crypto back" (translated from Russian). According to a CityPay announcement on Telegram of 18 June 2026, a transfer below the minimum receiving amount is not credited; for USDT the minimum is 1 USDT on any network. Whether this applies to the author's case cannot be determined from the review.
Fees, minimums, spread — 11 reviews in the keyword export, from 15 September 2025 to 15 August 2026. Abduraxim X. (Google Play, 1 star, 15 August 2026) writes that when sending to an external wallet, "tarmoq komissiyasi koʻrsatilmaydi" — "the network fee is not shown" (translated from Uzbek) as long as there is no asset on the balance. Under the CityPay public offer of 7 August 2026 (clause 5.5), the interface shows an estimate of the network fee before the transaction is confirmed; the minimum transfer to an external address is the equivalent of 10 USDT, and for TRX on the Tron network, 5 USDT (clause 2.19).
Support — 13 reviews in the keyword export, from 17 September 2025 to 2 September 2026: according to the authors, the chat and email do not respond or respond with a delay, and the operator does not resolve the issue.
What users praise in the CityPay crypto wallet
Praise — 18 reviews in the keyword export. The review with the most "helpful" votes in the keyword export (402 as of 2 October 2026) is by REEENNNAA R. (Google Play, 5 stars, 14 September 2025; Paynet's reply is dated 2 September 2025 — the review was edited): "You can store and transfer crypto right in the app, without running around other services." (translated from Russian). Kamronbek Q. (Google Play, 5 stars, 9 February 2026, 76 "helpful" votes as of 2 October 2026): "Ayniqsa, litsenziyaga ega kripto savdosi yoqadi." — "I especially like the licensed crypto trading." (translated from Uzbek). sanya 2918g (Google Play, 5 stars, 6 August 2026): "And in Paynet you can exchange literally from 10 USDT, that's just top." (translated from Russian).
Requests to add features — 13 reviews in the keyword export, most often selling. Gfhldgjp B. (Google Play, 5 stars, 31 October 2025): "nega kripto valyuta sotib olish mumkinu sotish esa yoq" — "why can you buy cryptocurrency but not sell it" (translated from Uzbek). The outcome: CityPay announced selling on 23 December 2025 ("The minimum selling amount is 1 USDT", translated from Russian), and ETH, BNB, XRP and SOL on 28 December 2025. After 23 December 2025, there are no requests to add selling in the keyword export.
How CityPay reviews have changed
- 14 July – 30 September 2025. 11 of 17 reviews in the keyword export have 5 stars. Paynet's replies on Google Play in September 2025 were inconsistent: on 17 September, "Crypto to'liq ishga tushirilmagan" — "not fully launched" (translated from Uzbek); on 23 September, "Unfortunately, such a service is not provided at the moment" (translated from Russian).
- October–December 2025. 26 reviews in the keyword export, 13 of them with 1 star; in November 2025, 11 reviews, 8 of them with 1 star. To a review of 4 November 2025, Paynet replied on Google Play: "Ayni vaqtda texnik uzilishlar kuzatilmoqda." — "technical outages are currently being observed" (translated from Uzbek).
- January–June 2026. 16 of 27 reviews in the keyword export have 1 star.
- July – 1 October 2026. 7 reviews with 1 star and 8 with 5. To a question of 18 August 2026, Paynet replied on Google Play: "Xizmat vaqtincha ishlamayapti, texnik ishlar olib borilmoqda." — "the service is temporarily unavailable, maintenance is under way" (translated from Uzbek).
Litecoin delisting in CityPay
According to a CityPay announcement of 7 September 2026 and a reminder of 28 September 2026, buying LTC is no longer available; LTC can be sold or withdrawn to an external wallet until 6 October 2026 inclusive, and from 7 October the company plans to end Litecoin support.
Do Paynet and CityPay respond to reviews
On Google Play, there is a reply on behalf of Paynet to each of the 86 reviews in the keyword export: 68 on the same day, 14 on the next day, and four replies are dated earlier than the review (the review was edited). The call center number 71 202-07-07 appears in 42 replies, a link to Paynet's Instagram in three. The outcome of the request is not reported in the replies.
In a Google Play reply of 29 September 2026 to a question about buying crypto assets, Paynet mentioned "Paynet Crypto": "Paynet Crypto haqida batafsil ma'lumotga ega bo'lish uchun biz bilan bog'laning." — "contact us for more details about Paynet Crypto" (translated from Uzbek). In the NAPP register as of 2 October 2026, PAYNET CRYPTO LLC (founder: UZPAYNET LLC, 100%) is a separate licensee with CD #0002 and CS #0006. According to our CityPay review, the licenses of the wallet in Paynet belong to CITY PAY GATE (founders per the register: PAYNET JSC 45%, CJSC UAB City Pay 45%, Koberidze David 10%). Paynet is also linked to the GoInvest stock-trading service: according to a GoInvest announcement of 18 September 2026, FurtherIT, a Paynet subsidiary, increased its stake in GOINVEST to 51% (GoInvest reviews).
CityPay itself does not respond to reviews in the stores, since it has no listings of its own there. In an official statement on Telegram of 30 July 2026, the company denied information circulating on social media that CityPay "allegedly holds crypto assets belonging to a user in the amount of 1,250 USDT" (translated from Russian). According to CityPay, the user sent a token to a SOL deposit address, and the token itself "is not official USDT" and "was not credited to the user's balance" (translated from Russian). In the carousel attached to the post (four images, read on 2 October 2026), the company specifies that the transaction was made on 6 July 2026 and that as of 24 July "18 calendar days had passed, not one month, as stated in certain publications"; CityPay "did not block and is not holding the user's funds" (translated from Russian). Neither the post nor the carousel links to the publications themselves.
FAQ
What are CityPay's reviews like in 2026? From 1 January to 1 October 2026, the Google Play keyword export contains 43 reviews of the crypto wallet, 23 of them with 1 star and 13 with 5; for the whole window of 14 July 2025 – 1 October 2026, 86 (39 and 34). On the App Store, the same keywords return 12 entries out of 500 on 10 of 10 feed pages (2 October 2026), all since 10 October 2025. As of 2 October 2026, there are no citypay.uz or citypay.io profiles on Trustpilot and no CityPay listing in Tashkent on Yandex Maps; 2GIS and Google Maps were not checked.
What do CityPay users complain about most often? In the editorial tagging of the Google Play keyword export (14 July 2025 – 1 October 2026, collected on 2 October 2026): a non-working section or error (20), support (13), fees and minimums (11), money debited without the asset being credited (9), transfers that did not arrive (7). Which legal entity processed the author's transaction cannot be determined from the review.
What should I do if CityPay debited money but the crypto did not arrive? In its replies to such reviews on Google Play (collected on 2 October 2026), Paynet asks users to call the call center at 71 202-07-07 or write on Instagram. CityPay, according to our review, has a chat on citypay.uz on weekdays and uzsupport@citypay.io; under the public offer of 7 August 2026, a claim is considered within 30 calendar days.
Is the CityPay crypto wallet in Paynet legal? Yes, CITY PAY GATE holds NAPP licenses CD #0004 and CS #0012 with no suspension notes in the register as of 2 October 2026. Asked about legality on 8 April 2026, Paynet replied on Google Play: "Ha, albatta qonuniy." — "yes, of course it's legal" (translated from Uzbek).
What will happen to Litecoin in CityPay? According to CityPay's Telegram announcements of 7 September and 28 September 2026, LTC can be sold or withdrawn until 6 October 2026 inclusive; from 7 October 2026 the company plans to end Litecoin support. According to the announcement, there will be no automatic conversion of remaining LTC; under the public offer (clause 4.13.3), if withdrawal is technically impossible, the assets are frozen until the user contacts support.
Sources
- Paynet, collected on 2 October 2026: Google Play, App Store, App Store review feed, Apple lookup, Google Play search
- CityPay: Telegram channel, posts of 14 July 2025, 23 December 2025, 28 December 2025, 18 June 2026, 30 July 2026, 7 September 2026, 28 September 2026; public offer of 7 August 2026; citypay.uz (error 500, 2 October 2026)
- NAPP: license register, 2 October 2026
- Review platforms, 2 October 2026: Trustpilot — citypay.uz, Trustpilot — citypay.io, citypay.com, Yandex Maps, 2GIS, Otzovik, iRecommend, G2
