CityPay Review: Paynet Crypto Wallet — NAPP Licenses, Fees, Limits
CityPay review as of 1 October 2026: joint venture CITY PAY GATE LLC, holder of NAPP licenses CD #0004 and CS #0012, and its crypto wallet in the Paynet app. Buying costs 1–3% depending on the card, selling and terminals 2%, and the buy and sell limit is 2,500 USDT a day — based on the company's public offer and help articles.
In brief: CityPay review as of 1 October 2026: CityPay is a crypto wallet inside the Paynet app, provided by joint venture CITY PAY GATE LLC, which holds NAPP crypto depository license CD #0004 and crypto store license CS #0012, both of 24 February 2025 (NAPP register, taken 1 October 2026). According to CityPay help articles updated on 5 August 2026, buying costs 1% with a Paynet card, 2% with Humo and 3% with Uzcard, and selling costs 2%; the combined limit on purchases and sales is 2,500 USDT a day and 40,000 USDT a month.
CityPay at a glance: legal entity, founders, licenses
| Parameter | Value | Source, date |
|---|---|---|
| Legal entity, TIN | Joint venture CITY PAY GATE LLC, TIN 311606433, registered on 10 September 2024 | public offer of 7 August 2026; orginfo.uz, data as of 21 May 2025, taken 1 October 2026 |
| Licenses | CD #0004 (crypto depository) and CS #0012 (crypto store), both of 24 February 2025 | NAPP register, 1 October 2026 |
| Founders | PAYNET JSC — 45%, UAB City Pay (CJSC) — 45%, Koberidze David — 10% | NAPP register, 1 October 2026; the same shares on orginfo.uz, data as of 17 May 2025 |
| Head | Hatipoglu Eralp | orginfo.uz, data as of 17 May 2025 |
| Charter capital | 6,515,208,600 soums | orginfo.uz, data as of 21 May 2025; 6.51 billion soums according to the EGRPO state register of enterprises — Spot, 24 February 2025 |
| Address | 100076, Tashkent, Yakkasaray District, 53-B Shota Rustaveli Street | NAPP register, 1 October 2026 |
| Address | 100100, Tashkent, Yakkasaray District, Mukhandislar mahalla, 53B Shota Rustaveli Street | public offer of 7 August 2026, clause 13.5 |
| Address | Tashkent, Yashnabad District, 112 Makhtumkuli Street | orginfo.uz, data as of 21 May 2025 |
| Support | chat on citypay.uz, Mon–Fri 10:00–18:00; uzsupport@citypay.io | CityPay help article of 7 August 2026; public offer, clause 13.5 |
The founders' shares in the NAPP register and on orginfo.uz match. The NAPP register and the public offer give the same building on Shota Rustaveli Street (postcodes 100076 and 100100), while orginfo.uz (data as of 21 May 2025) gives 112 Makhtumkuli Street, Yashnabad District.
CityPay's licenses in the NAPP register
In the NAPP register (by table rows, 1 October 2026), CITY PAY GATE has two entries:
- CD #0004, crypto depository — issued on 24 February 2025, order of the NAPP director No. 17 of 20 February 2025;
- CS #0012, crypto store — issued on 24 February 2025, order of the NAPP director No. 18 of 20 February 2025.
As of 1 October 2026, neither license carries a suspension note, and CITY PAY GATE does not appear in the table of invalid licenses. On that date, CS #0012 is one of eight licenses without notes among the 13 crypto store licenses in the table of valid licenses (5 are suspended; CS #0002 was revoked by order No. 77 of 2 September 2026; breakdown of the register).
The roles of the two licenses follow from the crypto store rules (reg. No. 3395 of 31 October 2022, order of the NAPP director No. 43 of 29 September 2022, in force since 31 October 2022; as of 1 October 2026, we found no amendment notes on lex.uz). Paragraph 24: "A crypto store is not entitled to accept and hold client funds…" (translated from Russian). The public offer assigns storage in CityPay to the depository: "Custodial storage is carried out by CityPay as a licensed crypto depository" (clause 3.2; translated from Russian).
What the CityPay crypto wallet in Paynet can do
The wallet opens in the "Crypto wallet" section of the "Services" category in the Paynet app (help article of 6 August 2026). Paynet itself, as of 1 October 2026: Google Play — 10 million+ downloads, 4.9 (4.87 according to the page markup) from 217,106 ratings; App Store, Uzbekistan storefront — 4.7 (4.71 according to Apple lookup data) from 23,240 ratings. A search on 28 September 2026 found no separate CityPay app in the Uzbek stores (crypto store reviews).
Assets according to Annex No. 2 to the public offer of 7 August 2026: BTC, LTC, ETH, XRP, SOL, BNB, TON, TRX, XAUT (Ethereum network) and USDT on five networks — Polygon, TRC-20, TON, BEP20, ERC-20.
Terminals. According to the CityPay help article of 11 August 2026, at the terminal you select the CityPay section and scan the QR code with the Paynet app, with identification via MyID if required. The rate is fixed for 30 seconds, the 2% fee is included in the amount, and "Once cash has been deposited, the operation cannot be cancelled" (translated from Russian). CityPay claims "more than 16,000 terminals," including "over 5,000 devices in Tashkent" (translated from Russian).
CityPay fees as of 1 October 2026
| Operation | CityPay fee | Minimum | Source |
|---|---|---|---|
| Purchase with a Paynet / Humo / Uzcard card | 1% / 2% / 3% | equivalent of 2 USDT | help article, 5 August 2026 |
| Sale to Uzcard or Humo | 2% | equivalent of 1 USDT | help article, 5 August 2026 |
| Purchase for cash at a terminal | 2%, included in the amount | 2 USDT, maximum 2,500 USDT | help article, 11 August 2026 |
| Transfer between CityPay wallets | none, no network fee | — | public offer, clause 5.2 |
| Receiving from an external address | none | from 1 USDT, 0.0001 BTC (depending on the asset) | public offer, clause 5.3, Annex 2 |
| Sending to an external address | none; the network fee is withheld | equivalent of 10 USDT; for TRX on the Tron network — equivalent of 5 USDT | public offer, clause 5.4, Annex 1 |
We did not record the conversion rate (Paynet, 1 October 2026): according to the help article on selling, it "is calculated at the moment the operation is performed" (translated from Russian); comparing the percentage with other services only makes sense together with the rate.
The documents describe the network fee differently. The help article of 11 August 2026 lists, among other things, "established network fees": for USDT on TRON — 5 USDT, TON — 0.3, Polygon — 0.1, Ethereum — 0.1 USDT; for BTC — 0.000068 BTC; it also says the fee amount "depends on the type of crypto asset, the selected network and network load" (translated from Russian). The public offer of 7 August 2026 (clause 5.1) says: "The amount of the Network Fee is determined by the rules of the network and is not set by CityPay" (translated from Russian); the interface shows an estimate of the fee before confirmation (clause 5.5).
CityPay limits
Buying and selling (help article of 5 August 2026, purchases and sales combined): up to 2,500 USDT and 12 operations a day, up to 40,000 USDT and 100 operations a month. At terminals, the same 12 operations a day and 100 a month apply.
Storage and transfers (public offer, Annex 1, clause 2.8): a single outgoing transfer of up to 6,000 USDT, a single incoming transfer of up to 20,000 USDT, up to 20,000 USDT a day, up to 100,000 USDT a month, and no more than 30 operations in 24 hours. Incoming funds above 20,000 USDT may be returned to the sender (where technically possible) minus the network fee, or suspended or frozen.
Processing times, blocks and refunds
- Processing times. Under the public offer (clause 3.8), CityPay executes deposits, withdrawals and internal transfers "within up to 24 (twenty-four) hours" (translated from Russian). According to the help article of 11 August 2026, transfers between CityPay wallets "go through instantly and free of charge" (translated from Russian).
- Delayed transfer. According to the help article of 4 September 2026, a delay of more than 30 minutes means the transaction "has been temporarily frozen by our compliance system for additional review." If it is rejected, the funds "are usually returned to your CityPay wallet within 24 hours (1 business day)," but "A refund is not guaranteed in all cases" (translated from Russian).
- Wallet block. Among the reasons, the help article of 7 August 2026 lists transactions with gambling platforms, transfers to or receipt of funds from suspicious or unverified wallets, links to the darknet and attempts to bypass AML checks; "Unblocking is not guaranteed" (translated from Russian).
- Refunds. Under the refund policy of 7 August 2026 (clauses 10.3.2–10.3.3), processing a refund "may take up to 48 (forty-eight) business hours" (translated from Russian); the period is indicative and may be extended. CityPay and network fees may be deducted from the refund amount, and less than the original amount will be returned (clause 8.2; according to the table in clause 8.5, for example, 7 USDT for USDT on the Tron network); the company may decline to process a refund from an intermediate wallet below the equivalent of 10 USDT (clauses 7.5.2–7.5.3).
- Claims. Under the public offer (clause 13.2) — by email, with a review period of 30 calendar days. Under clause 9.7, the accounting of assets "is not a bank deposit and is not covered by the deposit guarantee system" (translated from Russian).
CityPay crypto wallet reviews
In our review dataset as of 28 September 2026, out of 6,390 Google Play reviews of Paynet for 24 September 2025 – 27 September 2026, 63 were selected by crypto-related keywords, 31 of them with 1 star; out of 500 entries in the App Store feed, 12 were selected, all from 10 October 2025 onward, 10 of them with 1 star. Complaints in this dataset include money debited without USDT being credited, a wallet section that did not work and a high minimum withdrawal. In reply to a Google Play review of 18 August 2026, Paynet said the service was temporarily unavailable due to maintenance and would be launched soon; on 2 September 2026, another Google Play reviewer wrote that the section was unavailable and that support had replied that the service was working. The reviews do not show which legal entity carried out the authors' operations.
CityPay or Voluto: two licensees next to Paynet
The second licensee next to Paynet is PAYNET CRYPTO LLC (CD #0002, CS #0006; founder — UZPAYNET LLC, 100%), which has the same address on Shota Rustaveli Street, 53-B, in the NAPP register. voluto.uz (taken 1 October 2026) says: "Voluto (Paynet Crypto LLC)…", describes the company as "a subsidiary of the Paynet payment system," gives the office as 2A Labzak Street, and describes the service as: "We sell USDT on the TRC-20 network and accept dollars or soums at the daily rate" (translated from Russian). CityPay is an online wallet in the Paynet app with cards and terminals; Voluto is an in-person exchange at an office.
Pros and cons
Pros. Two NAPP licenses. The wallet is built into Paynet. Fees, limits and the public offer are published (1 October 2026). Purchases for cash at terminals, free transfers between CityPay wallets.
Cons. The conversion rate is not published in CityPay's help articles (1 October 2026), and the purchase fee with Uzcard is 3%. The buy and sell limit is 2,500 USDT a day. The support chat works on weekdays on citypay.uz, and during our checks on 28 September 2026 and 1 October 2026 that site returned a 500 error.
FAQ
What is CityPay in Paynet? CityPay is the crypto wallet of joint venture CITY PAY GATE LLC, built into the Paynet app, with NAPP licenses CD #0004 and CS #0012 (register, 1 October 2026).
Is it legal to buy crypto through CityPay? Yes, CITY PAY GATE holds valid crypto store and crypto depository licenses with no suspension notes (NAPP register, 1 October 2026). Citizens and legal entities of Uzbekistan "may carry out operations to buy, sell and (or) exchange crypto assets exclusively through national service providers in the established procedure, except in cases provided for by legislative acts" (translated from Russian; sub-paragraph (e) of paragraph 3 of PQ-3832 of 3 July 2018, as amended by PQ-143 since 20 April 2026). Step by step — in the guide to buying legally.
What are CityPay's fees? According to CityPay help articles of 5 August 2026, buying costs 1% with a Paynet card, 2% with Humo and 3% with Uzcard, and selling costs 2%; at terminals — 2%. Under the public offer of 7 August 2026, there is no fee for transfers between CityPay wallets, and the network fee is withheld on withdrawals to an external address; on refunds, according to the policy of 7 August 2026, fees are deducted. According to the help articles on buying and selling of 5 August 2026, the rate should be checked in the app before confirmation.
What are CityPay's limits? Buying and selling combined — up to 2,500 USDT and 12 operations a day, up to 40,000 USDT and 100 operations a month (help article of 5 August 2026). A single outgoing transfer — up to 6,000 USDT, a single incoming transfer — up to 20,000 USDT, in total per day — up to 20,000 USDT (public offer of 7 August 2026, Annex 1, clause 2.8).
How do I buy crypto for cash at a Paynet terminal? According to the CityPay help article of 11 August 2026: the CityPay section on the terminal, the QR code in the Paynet app, confirmation of the rate within 30 seconds, then cash. The amount is from 2 to 2,500 USDT, the 2% fee is included, and the operation cannot be cancelled after the money has been deposited.
Why is CityPay delaying a transfer or why has it blocked my wallet? According to CityPay help articles (7 August and 4 September 2026), the reason is a compliance check: a transfer taking longer than 30 minutes has been temporarily frozen, and a block is linked to risky activity. According to the company, unblocking and refunds are not guaranteed.
Who owns CityPay? According to the NAPP register as of 1 October 2026, the founders of CITY PAY GATE are PAYNET JSC (45%), UAB City Pay (CJSC) (45%) and Koberidze David (10%). The head according to orginfo.uz (data as of 17 May 2025) is Hatipoglu Eralp. Address: in the NAPP register (1 October 2026) — 53-B Shota Rustaveli Street, in the public offer of 7 August 2026 — 53B, on orginfo.uz (data as of 21 May 2025) — 112 Makhtumkuli Street.
Sources
- NAPP, 1 October 2026: license register; acts: crypto store rules No. 3395, PQ-3832
- CityPay documents, taken 1 October 2026: public offer of 7 August 2026, page updated 20 August 2026, refund policy of 7 August 2026, page updated 13 August 2026; help articles: buying, selling, limits, terminals, network fees, processing times, delayed transfer, wallet block, support, receiving; citypay.uz (500 error, 1 October 2026)
- orginfo.uz, Spot, 24 February 2025, voluto.uz
- Paynet, 1 October 2026: Google Play, App Store
